Shipping policy

At APRILYN HEALTHCARE LLP, customer satisfaction is our top priority. We want you to love every product you purchase from us. However, if you have any concerns regarding your order, we are here to help.

For any assistance, please email us at care@aprilyn.in within 5 days of delivery with complete details.

 

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1. In Case You Received a Wrong Item / Missing Product

If you have received an incorrect product or if any item is missing from your order, kindly notify us within 5 days of delivery by emailing care@aprilyn.in with the following details:

• Order ID

• Invoice copy (Hard/Soft)

• Description of the issue

• Clear images of the products received

• Image of the shipping label on the outer package

Once we receive the required details, our Customer Support Team will review and respond within 24 hours.

 

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2. In Case You Received a Damaged Item

If the product has been damaged or leaked during transit, please inform us within 5 days of delivery by sending an email to care@aprilyn.in with the following:

• Order ID

• Invoice copy (Hard/Soft)

• Description of the complaint

• Clear images or videos showing the damage

• Batch number mentioned near the MRP/crimp of the product

Our team will review your request and provide a resolution within 24 hours.

 

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3. Product Quality Concerns

If you have any concerns regarding product quality, kindly contact us within 5 days of receiving the product at care@aprilyn.in with the following information:

• Order ID

• Invoice copy

• Description of the issue

• Images of the product

• Batch number mentioned near the MRP/crimp

Our Customer Support Team will evaluate the issue and respond within 24–48 hours. If required, we may contact you for further clarification to resolve the matter promptly.

 

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4. Cancellation Policy

• Orders can be cancelled within 2 hours of placing the order by emailing us at care@aprilyn.in

• You can also contact our customer care at +91 7622980324
  (Customer Support Timings: 10:00 AM – 6:00 PM)

Important:

• Once an order has been dispatched, it cannot be cancelled.

• If you wish to cancel after dispatch, you may refuse to accept the parcel at the time of delivery.

• Delivered orders cannot be cancelled or returned unless they fall under the damaged/incorrect product category.

 

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5. If Your Order is Marked Delivered but Not Received

If your order status shows “Delivered” but you have not received it, please contact us within 72 hours (3 days) of the delivery date at:

📧 care@aprilyn.in
📞 +91 7622980324

Our support team will investigate the issue and assist you at the earliest.

 

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6. Shipping Charges

• We offer FREE Shipping on orders above ₹600 (subject to promotional updates).

• Cash on Delivery (COD) option is available.

• Shipping charges, if applicable, will be displayed at checkout and are final.

 

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7. Shipping & Processing Time

• We process and ship orders 6 days a week (Monday to Saturday).

• Most orders are processed and dispatched within 1 business day.

• Standard delivery timeline: 2 to 3 business days

• Maximum delivery time: 7–8 business days

Orders are not shipped on Sundays and public holidays.

During high order volumes or unforeseen circumstances, slight delays may occur. We appreciate your understanding in such situations.

 

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